Just Frosted Sales Terms & Conditions

By placing an order with Just Frosted, you agree to be subject to the Terms and Conditions as set out in this Terms and Conditions page.

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Please ensure you read these Terms and Conditions before placing your order with Just Frosted to avoid disappointment

1. Payment

​You acknowledge that, by placing your order, you are agreeing to pay the purchase price for the goods ordered. In addition, you agree to pay any other fees or charges set out in this Terms and Conditions. Just Frosted may change the prices published in store or on this site at any time without notice given. Prices of products placed in the basket but not paid for are also subject to change and you agree to pay the price current at the time of payment.

2. Allergies

Just Frosted will not be responsible for any allergy related issues. Unless it is specified specifically on your order, all products and ingredients may contain or come into contact with the following allergens: Dairy/Wheat/Nuts/Soy/Gluten and other potential allergens. It is your responsibility to inform consumers of your purchased product of any risks that may be applicable to them.

3. Collection

Collection must be promptly at your preferred collection time as we run to a strict schedule. Orders not collected by end of business day, strictly by closing time, will be forfeited.

4. Cake Props

Cake Decorations (including sugar figurines) may contain foam and wooden sticks to secure them to the cake. Our cakes have a centre dowel for support, travelling and handling. Some figurines and decorations may contain wire or toothpicks which can be dangerous if consumed and pose a choking hazard. Whilst Just Frosted will make every effort to inform you of non-consumable parts of the cake or dessert, we will not be responsible or liable for any harm, loss, injury or claim relating to, or due to the ingestion of any decorating materials or props.

5.  Cake Decorations and Variation from Pictured Items

Cake details may vary from original image viewed or provided. This may be due to certain items being unavailable, out of stock or out of season and a certain level of artistic expression which will differ from the original creator.

6. Damaged Cakes and Incorrect Storage

After your order has been collected, we take no responsibility for any damage that occurs to any part of the cake or dessert while it is in your care, including if it is as a result of incorrect storage or transportation. Suitable storage measures for your cake can be found in the FAQ section on the contact page.

7. Image Use

​Just Frosted reserves the right to take and use photographs of your cakes and/or desserts before, during and after final display. These images may be used for marketing, advertising, training and development and other promotional and social media purposes without any form of compensation to you.

8. Deposit, Cancellation and Refund Policy

Quotes from Just Frosted are valid for 7 days from the day of issue. No order is considered confirmed and no work on the creation of your cake will commence until a 50% deposit is paid and received. Once the deposit is paid the quoted price is not subject to change unless changes are made to the order. The balance of the payment is due on or before collection. If placing an order within this seven (7) day period, then full payment is due and payable for the order to proceed.

9. Cancellations

Cancellations made 7 days or more in advance will be refunded any amount over 50% of the product cost and a credit issued for the 50% deposit payment to be used within 6 months of cancellation. Cancellations within 7days will be refunded any amount over 50% of the product cost, and the 50% deposit will be voided.

10. Amending an order

We ask that all changes to your order are requested as early as possible. Props, figurines and custom decorations need to be ordered and we will not be held responsible if we are unable to accommodate due to late notice. The standard cancellation policy will apply. Any change to the original quote is subject to a quote review and viability of the changes requested. In the event that an agreement cannot be reached as to the changes to your quote, the cancellation procedure as set out in these Terms and Conditions will apply