Question 1

Do you offer delivery?

Accepted Answer

We offer delivery through Uber Eats (https://www.ubereats.com/au/store/just-frosted-gosford/oJvnuhWcV4S6V_hmzmf6tQ?diningMode=DELIVERY&ps=1&surfaceName=)and Menulog f(https://www.menulog.com.au/restaurants-just-frosted-gosford/menu#pre-order)or a selection of our treats, cupcakes, and slices. For custom cakes and larger orders, delivery isn't available as a standard service, but we may be able to accommodate special requests. Contact us to discuss

Question 2

How do I order?

Accepted Answer

• Pre-designed cakes & cupcakes: Order directly online HERE,(https://www.justfrosted.com.au/order-online) with customisation options
 • Custom creations: Fill in our online form HERE (https://www.justfrosted.com.au/custom-order)with your design ideas and we'll provide a quote
 • Prefer to chat? Call us or visit in-store during business hours

Note: Please don't order via social media DMs - we don't monitor them to avoid missed orders.

Question 3

How much notice do I need to give?

Accepted Answer

For custom cakes and corporate or larger orders of 100 cupcakes or more, bookings are subject to availability. We recommend 3 weeks notice.

Cabinet cupcake and mini cupcake orders can be made with 24 hours notice.

Question 4

Do you cater to dietary needs?

Accepted Answer

We provide a range of gluten and dairy free products daily in store and with notice can source alternative options for dietary requirements. Custom cakes, however, are not allergy-free.  Please contact us to discuss your specific dietary requirements and we'll do our best to help.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations made 7 days or more in advance will be refunded any amount over 50% of the product cost and a credit issued for the 50% deposit payment to be used within 6 months of cancellation. Cancellations within 7days will be refunded any amount over 50% of the product cost, and the 50% deposit will be voided. Please see our full sales terms and conditions here.  (https://www.justfrosted.com.au/sales-terms-conditions)

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